Gonna miss Travel Sales Course

     

      Learning Travel Sales is fun! It helped me a lot knowing how to market not just a certain product but myself.

      At first, I was scared because I had this perception that TRAVSELL is a difficult subject, but then I’ve realized that this one is fun and interesting. I was thankful to have this subject taken along with the group of people I wanted to be with.

      Though I was placed in the leftmost part where I hate most since I can’t focus listening as I was seated in the isle, which I could easily express myself, it wasn’t a hindrance to absorb everything in our discussion.

      Several might find our activities and assignment annoying and burdens, I was in favor with those because those were for our own good; to sharpen our minds and memories and to enhance our skills and capabilities.

      Furthermore, I find our final exam project/presentation very challenging yet fun one since it involves our creativity to market a certain destination. It also deals with our ability to present professionally and face our stage fright and during the question and answer portion.

      This subject is not an easy one; time, effort, comprehension and passion are needed in order to survive this subject or if aiming for a high grade.

      I learned numerous things about selling and marketing; it’s not the usual subject that I would normally forgot what had been thought as time goes by. This applies to my daily life and will help me for the rest of my life and attain the pinnacle of success. How I wish, there will be TRVSELL2 for the next terms so I could learn more about Travel Sales.

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The 6th Cutting Edge

Witness the 6th Cutting Edge!

Every first term of the school year, the FACIDE & HMDESIGN students of the Hospitality Management track takes pride in showcasing their talents through the Cutting Edge Competition.  

The event serves as an opportunity for the students to present their desire structures of business in the future.

The students are assigned to conceptualize, plan, design and make mini structures of their own dream business.  

This arms them with practical skills and knowledge that can be real in their future.

This year is the 6^th Cutting Edge with the theme The Self Service Platform For Food & Beverage Retailing.

Date: August 15, 2012

Time: 9:00am - 4:00pm

Venue: 2^nd Floor Conference Hall

Ded na si Lolo

Having seen the film Ded Na Si Lolo, a hilarious movie which shows the typical Filipinos with their tough superstitious beliefs and customs during wakes and funerals, I’ve comprehended that we Filipinos are very much notorious for having bunch of pamahiins (superstitious beliefs), which cannot be easily disposed. 

            Due to the death of the patriarch of the Family, they were all gathered together to mourn and share their grievances as they recall their treasured memories with their Itay.

The film in conclusion emphasizes the usual occurrence, families in the Philippines continuously shadows, nevertheless seeing these practices performed by our fellow Filipinos cause us laugh at our own traditions.

Here are few of the Filipino superstitious beliefs I’ve written and recall, and I also believed in for sometime after seeing the movie:

1.    Bawal ang sabaw sa may patay. (Soups are prohibited.)

2.    Pag naglagay ng pera sa patay ay swerte. (It is considered lucky upon putting money at the dead person.)

 3.   Ang suot na rosaryo ng patay ay dapat putulin upang wala ng trahedyang maganap sa pamilya.  (The rosary worn by the dead person should be cut in order to hinder any tragedy in the family.)

4.    Bawal mag pasalamat. (Expressing gratitude or saying thank you is prohibited.)

5.    Bawal ang pulang damit. (Red clothes are prohibited.)

6.    Gumamit ng pulang kumot upang di multuhin ng patay. (Use red blanket to protect yourself from ghost of the dead person.)

7.    Bawal maligo. (Taking a bath is prohibited)

Having these beliefs observed and somehow practiced, I could make an assumption that these superstitions exists because of the mentality that there’s nothing to lose if we will comply with these beliefs.

Moreover, for the past generations, we were thought of these beliefs even though literally it’s not scientifically proven, we consider and adopt it. It still exist because most of us are trying to avoid the negative consequences if we will not do it. Or for instance, it would just be coincidence so we decided to follow it until it became our custom.

Another reason would be, the statement, “sabi nila e” (that’s what all say); we got scared and just follow what they all say which leads to our mindset “follow the majority”. 

Whatever the reason is, these beliefs are one of 

the trademarks we

Filipinos are famous for which made our culture, history 

and customs

colorful and remarkable.

Christian Bale as a Real Life Hero!

For the happiness and gratification, which 

may result to the alleviation of the

 Batman Massacre Victims

 Let’s help spread the word!

Reservation at Hotel H20

    My experience upon having a reservation through phone calls gave me a bit of anxiety. Yes, the conversation between the receptionist and me had been carried out in somewhat a pleasant and practiced manner, I’ve been able to have my hotel room reservation, yet there are numerous comments my mind’s bugging to burst it all out. Their opportunity to make a good impression was lost due to the absence of courtesy and ethics in terms of telephone conversation.

If I would be given a chance to rate Hotel H₂0, I’ll have it rated as 2, based on all the hassles and annoyances it had filed me. For the long waiting calls, to the noncompliance of my requests, to the wrong information in accordance to my demands. This implies the poor service the hotel could provide its guests. The people I spoke to failed to portray a professional image as well as a positive image for their hotel.

It was the 26^th night of the month, at around 10:00 in the evening, when I decided to call Hotel H₂0, an aquatic themed hotel located in the heart of Metro Manila. 

It took for about 8 seconds equivalent to lots of rings before the man beyond the telephone answered. I seldom lose my temper, but that time, because of the fact that I was just having a favor to use the (Grand Tower: GT) condominium’s telephone, I felt my anger starting to rise. Plus the fact that he didn’t even apologize for being late bringing the telephone. In that case, I just widen my understanding knowing that they’re in a state of busy.

The front desk officer and me had our conversation turning out well; I made a booking for myself in an Aqua room, the Hotel H₂0’s Aquarium room that offers luxurious ambiance, chic and modern having its ultra-comfortable bed for a restful stay. It features aquarium walls that houses different colors, shapes, sizes and beauty of our marine life.  This package also includes a buffet breakfast with a high-speed Internet access.

The reservation is on the 6^th day of August, and will be staying there for a night. My supposed stay costs PHP 5,800.00. But besides that, it was rude of him by not asking my permission before putting me on hold when I told that I’d be paying upon check-in; thus he informed me about the typical terms and conditions for having a not guaranteed booking, for the deposit upon check-in, and for the noncompliance and the no-show settlements. He asked for the details he needed such as email address for the confirmation letter, my cellphone number, and my full name of course, and other data essential for the booking. The agreement was well done which ends our conversation.

So I went back to my unit, check my email for the confirmation letter and found out that I received nothing. I decided to check it on the next day.

Everything went well except for one thing--- THE NAME OF THE FRONT DESK MAN I TALKED TO. OMG! How smart of me to forget one of the most important things this task comprises.

The next day, 27 June, still, my confirmation letter hasn’t arrived yet; at around 9:20 in the morning, I asked the GT guards in who are my friends, to once again use their phone.  

Calling the Hotel H₂0 had been better, another guy picked up in just a matter of seconds. I reminded him regarding the confirmation letter and asked him the name of the person on duty, who did my reservation last night. This time, I didn’t fail to remember to have his name recognized; he’s MJ.

I was expecting for a better conversation, this belief suddenly fades when I heard him saying “I’m sorry” because he cannot comply with my requests. I don’t have any idea that the reservation starts at 10 in the morning hence he is not able to send my confirmation letter because he is not in charge of booking.

After hearing those statements, this guy named MJ is getting into my nerves. I wanted curse him that time and ask him “THEN WHY ON EARTH ARE YOU THERE?” “Are you really sure you’re in the right place? The right job? The right industry?” But then again, I don’t want spoil my day because of a very poor service given my unskilled person; I would still prefer to have my good image lingered rather than an impolite, ill-mannered caller like the Citibank scandal we had heard recently. 

Moreover, MJ speaks softly which made him sound nervous and uncertain and gave me the idea that he might just be new at the business. Having said his inaccuracies, there are still some positive notes I’ve marked for him-- his quick response upon my call; and the point wherein he’s trying to look for alternatives during the process of my demands.   

For the third time, I called the hotel to remind them for the nth time, where my confirmation letter is. I had to use the telephone at the second floor, International Hall, which was suggested by a friend whom I met during the immersion, Kuya Raley. He told me what number to dial first before dialing the local number.

 I was getting myself ready for the proper words to use in complaining due to the “not so good service” I’ve received. However, my plans got ruined when I talked to a woman in the name of Roselle. I changed my mind from being a mataray, demanding senyora client to a kind, patient, humble young lady.

“Roselle owns a very nice voice, which visualizes a smile on her face while having a conversation with me.  She sounds so pleasant and interested that could change the mood of an irritated client. Furthermore, she had given me the proper information I desired—the name of the man I talked to last night, which is Jairus. Likewise, the intelligent image she had exposed me through the sound of her voice, appropriate words she’d used, compliance to my requests, having my name spelled in phonetic alphabet, and the courteous way of conversing with me. She gazes so perfect for her job.”

                 

 And after waiting for several hours, by 2:07 in the afternoon, I’ve got my confirmation letter. However I got surprised seeing the details of my confirmation letter. Reviewing the summary of my reservation, having 36793 as the confirmation number, I found out an inaccuracy created by the front desk officer—the room type. I’m pretty sure that I ordered an Aqua Room, but it clearly states her that I will be staying in a Park Room. Human Error is truly inevitable. They should be careful upon encoding details. In a simple mistake like this could be a massive problem for the company, they might loose the business of a certain person forever, no more repeat business. In my case, I didn’t bother complaining to the management, knowing that I will be cancelling this reservation in a few days or hours. 

Join TRIP!

Do you love travelling?

Would you like to know the secret in order to achieve leadership excellence?

Then this organization is for you! 

Dahil trip naming ang trip nyo! 

Travelers In Progress

(TRIP) dedicates itself in creating a well-rounded learning environment that will develop professionalism, creativity and unity for further responsiveness of students.

TRIP will help in the development of travel and tourism program of the school.

Learn how to balance education and organizational work, while focusing on your goals.

Take a challenge to lead and make a difference in the college community.

Get involved and take the chance to meet people and build lasting friendships. 

Where do you wanna join?

Syempre sa Trip!

So what are you waiting for?

Come and join us for an exciting term of challenges and fun! 

Make the most of your college experience by simply joining TRIP!

Travelers in Progress

Travelers In Progress 

(TRIP) which is a principle-oriented organization of School of Hotel Restaurant Institution Management dedicates itself in creating a well rounded learning environment that will develop professionalism, creativity and unity for further responsiveness of students. 

TRIP will help in the development of travel and tourism program of the school.  

The organization promotes various activities and events guided by the BENILDEAN 

CORE VALUES in order to achieve excellence.

Loving LATHE

              It was the first day of June when our EVENTMGT H31 class had our first immersion, organizing the convention of the Lasallian Association of Tourism and Hospitality Education (LATHE 2012) at the De La Salle-College of Saint Benilde. 

                With the theme, “The Lasallian Hospitality Educator: Leading in teaching Innovation”

 the event was participated by a number of La Salle Schools offering courses in Tourism and Hospitality Management. 

  

            To establish the best practice in learning instruction and to improve the quality of instructional practices were some of the points of the convention, in order to uphold the marque as the pioneer school in tourism and hospitality industry. 

          Few weeks before the actual event, our class had gone through meetings and orientations about LATHE. We were given a chance to choose among the different committees and schedules we want. We were informed about our tasks and responsibilities to make the program smooth and successful. 

        My closest classmate/friend/study buddy/sissy,
Mhel Jhustine Tuguigui
, and I personally chose to be our Miss Castro’s assistant/runner on the second day of LATHE. We had the tasks of having the copies of timers/reminders (5, 10, 15, 20 minutes), printed; reminding the speakers about the time, how many minutes were left to deliver and share their knowledge; ask our classmates for updates; and prepare whatever Miss Castro needs. 

          Yet during the event proper, our assignments turned out to be everything. My fellow organizers considered me as the Ushers’ leader though I wasn’t really assigned in escorting job. I think it’s because of me prompting them to be confident, look professional, and always wear a smile. I had also the chance to get in touched with the Sponsors’ Committee in which pressure emerged. The committee head, yelled and frowned at us, which made me frazzled. But still, the show must go on so I took it as a challenge and go with the flow. I understand her for her attitude because she was under pressure doing several things to make LATHE possible. 

         My tasks involved a lot of walking. I accompanied some of the speakers on their way to the hotel, as I brought their freebies and gifts from the sponsors. I with the help of my beautiful friends, distributed the handouts from the speakers’ presentations, and the privilege forms from the sponsors. Some of the participants gave us certain tasks; they asked me to provide them all the handouts from the first day. It’s a bonus duty for my very hectic schedule and the extra problem of searching for copies. I had no choice but to get a copy from the Technical Committee and print it using my own money. (oh well! Look at the bright side; they will recognize me for doing them a favor! I really hope so.) 

           Another mission to be accomplished was to divide the chocolates and sweets that will be given to the teachers. We also segregated the certificates according to school and alphabetically. Furthermore, I was instructed to get the cakes from the sixth floor. 

          My tasks didn’t end there. As the convention was getting closer to its end, we all get the number of bags of giveaways and souvenirs from the storeroom to the venue. That was not an easy job because those were not just many, but the fact that the bags were heavy. 

          At the end of the day, I learned numerous things from my immersion experience. My wisdom of understanding the manner of my fellow members and organizers, amplified. 

           I learned to keep myself calm when something went wrong. I admire Miss Castro for having her temper controlled despite of the difficulties and complications during the occasion. She knows how to handle her moods in time of divergences. 

            It is also important to build a good relation to the people you work with because no one is an island. LATHE wouldn’t be successful without the help of your members. The result wouldn’t be satisfying if there’s a tension between you and your fellow. Hitches are inevitable so just deal with it. Unity is an essential factor in order to achieve excellence.
          Awareness also matters. I think we, especially those who were new in handling events, need more information on what to do during the event. They need to know what to prioritize; the proper way of dealing with the guests; and how to manage everything when working under compression. Having a positive attitude works throughout the nuisance we encounter in organizing an event. 

        And the last but not the least, is the significance of passion and devotion to your work. Everything will be okay if we all love our job. We will be on time, groomed well, attentive, prepared, organized, and ready for action, we will be responsible enough for committing undesirable activities. 

          Being part of the organizing committee feels so good and rewarding knowing that everything went well. We were all proud for our accomplishments. LATHE immersion experience is one of the bests!